1. About Us
This privacy policy is for Loro Essence, a clothing brand based in The Netherlands.
Website: www.loroessence.com
Email: Info@LoroEssence.com
We respect your privacy and protect your personal data.
2. What We Collect
We may collect:
- Name
- Phone number
- Address (for shipping)
- Payment info (if added)
- IP address
- Order history
- Anything you provide to us voluntarily
3. How We Use Your Data
We use your data to:
- Process orders and payments
- Ship orders via DHL and FedEx
- Answer questions and provide support
- Improve our website and services
- Follow the law
4. Legal Basis
We process data because:
- We have a contract with you
- We have legal obligations
- You gave us permission
- We have a legitimate reason (like website analytics)
5. Sharing Data
We only share your data with third parties when needed:
- Payment providers (later added)
- Shipping companies (DHL, FedEx)
- Website partners (WordPress, WooCommerce)
6. Cookies
We use cookies to make our website work and understand how it is used:
- Functional cookies (required)
- Analytics cookies (to improve the website)
We do not use marketing cookies.
7. Data Retention
We keep your data only as long as needed or required by law.
8. Your Rights
You can:
- See your data
- Correct or delete your data
- Object to how we use it
- Withdraw permission
- Request your data
Contact us at Info@LoroEssence.com.
9. Security
We protect your data against loss, misuse, and unauthorized access.
10. Minors
Our website is for minors and adults. Minors should get permission from a parent or guardian before sharing personal data.
11. Changes
We may update this policy. The latest version is always on our website.
12. Complaints
If you have a complaint, contact us or the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.